Mum has been a resident at Charnwood for 6 months. In this period I am happy that she has been well cared for. All staff are friendly and approachable. The manager is always on hand to answer any questions or concerns we may have. Meals are always freshly prepared and look tasty. The home always looks and smells clean and fresh. Mum is always well-presented and chooses what she would like to wear.

Mum came in for a short stay following a fall and was made to feel so welcome and looked after that she decided she would like to be a permanent resident when it became obvious that she would not be able to go home. The home itself is small and homely. There is always a welcoming atmosphere when we visit.

Staff are like family, the care needs of residents are paramount with care and full attention. Rooms are small but comfy. Diet or special needs are always attended to with care. Cannot fault staff, especially during these bad times of pandemic and the resultant extra work of maintaining visitors are all clear of any infections. So content that my mother is receiving the care and affection she needs.

I visited my aunt and was welcomed by the staff. The home was warm and cosy and residents were well cared for and dressed well and no odours in the home. The residents had all got drinks and had been given festive sweets. There was a hot meal which smelt appetizing. It was very pleasing and put your mind at ease. Well done.

What a charming, warm, and caring residential home. We reached out to these ladies in a complete crisis, a member of staff first assessed my aunty followed by the Manager, who agreed they could help with my aunt's needs. From assessment to walking through the door, we knew the decision was right. My aunt was settled into a room with a pretty view of the gardens, the sun shone through her window and we could hear the birds outside. Her furniture was very tidy and clean. We unpacked and again aunts' needs were met with What would you like to eat? We all joked we were staying for tea as it looked lovely.

Today we visited our aunt at Charnwood Residential Care Home. We found her in very good care, liked the home and likes staying there. The staff were extremely courteous and while visiting her we were offered a nice cup of tea and had our own little private room with just my husband and self. Would certainly recommend the home without hesitation.